Shipping policy
Shipping Policy
Last Updated: August 17, 2026
This Shipping Policy explains the shipping destinations, shipping costs, order processing times, estimated delivery times, and other shipping terms for orders placed with GMOX Luma.
Shipping Destinations
GMOX Luma currently ships to eligible residential and commercial street addresses within the 48 contiguous United States and Washington, D.C.
We currently do not ship to:
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Alaska
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Hawaii
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Puerto Rico
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Guam
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U.S. Virgin Islands
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American Samoa
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Northern Mariana Islands
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Other U.S. territories or remote island destinations
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International destinations outside the United States
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P.O. Boxes
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APO, FPO, or DPO military addresses
Customers are responsible for providing a valid and complete delivery address within an eligible shipping destination.
Shipping Charges
GMOX Luma offers free standard shipping ($0 shipping fee) on all eligible orders shipped within the 48 contiguous United States and Washington, D.C. There is no minimum purchase requirement.
There is no minimum purchase requirement for free standard shipping.
If any additional shipping options or charges are available for a particular order, they will be clearly displayed at checkout before the order is placed.
Order Cutoff Time
Our daily order cutoff time is 3:00 PM Pacific Time (PT).
Orders placed before the daily cutoff time will begin processing according to our standard processing schedule.
Orders placed after 3:00 PM PT may begin processing on the next business day.
The order cutoff time is used to determine when the order processing period begins and does not represent a guaranteed shipment or delivery time.
Order Processing Time
Orders are generally processed and prepared for shipment within 0–2 business days after the order is successfully placed and payment is confirmed.
Business days for order processing are Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends, U.S. federal holidays, or after the applicable daily order cutoff may begin processing on the next business day.
Order processing time is separate from shipping transit time.
Estimated Shipping Transit Time
After an order has been processed and transferred to the shipping carrier, standard shipping generally takes 3–8 business days.
Business days for standard shipping estimates are Monday through Friday, excluding applicable holidays.
Our estimated delivery timeframe is:
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Order Processing Time: 0–2 business days
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Shipping Transit Time: 3–8 business days
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Estimated Total Delivery Time: 3–10 business days
The estimated total delivery time is calculated from the applicable order processing date through estimated delivery.
Delivery estimates are not guaranteed delivery dates.
Actual delivery times may vary due to carrier operations, severe weather, peak shipping periods, service disruptions, incorrect or incomplete addresses, or other circumstances outside our reasonable control.
Any estimated delivery date displayed at checkout or in order communications is based on the information available at that time.
U.S. Warehouse Fulfillment
Eligible GMOX Luma orders covered by this Shipping Policy are fulfilled from warehouses located within the United States.
Products covered by this policy are not shipped directly to customers from China.
The specific U.S. fulfillment location may vary depending on product availability, inventory allocation, and the customer's delivery destination.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation email containing the applicable tracking number or tracking link after the order has been dispatched.
Please allow reasonable time for the shipping carrier to update tracking information after shipment.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully verify the following information before completing checkout:
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Recipient name
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Street address
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Apartment, suite, or unit number, if applicable
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City
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State
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ZIP code
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Contact information
GMOX Luma is not responsible for delivery delays, failed deliveries, or packages returned to sender due to an incorrect, incomplete, or undeliverable address provided by the customer.
Address Changes
If you need to change your shipping address after placing an order, please contact GMOX Luma customer service as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.
If an order has already shipped, the shipping address generally cannot be changed by GMOX Luma.
Customs Duties and Import Taxes
Eligible orders covered by this Shipping Policy are fulfilled domestically from U.S. warehouses.
Customers will therefore not be separately charged customs duties or import taxes upon delivery for eligible domestic orders.
Any import-related costs incurred before inventory reaches our U.S. fulfillment warehouses are handled before domestic fulfillment and are not separately charged to customers upon delivery.
Sales Tax
Where required by applicable state or local law, applicable sales tax will be calculated and collected at checkout based on the customer's order and shipping destination.
All prices on GMOX Luma are displayed in U.S. dollars (USD) unless otherwise stated.
Delayed Shipments
Occasionally, shipments may be delayed due to circumstances outside our reasonable control, including:
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Severe weather
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Carrier delays or disruptions
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Peak shipping periods
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Transportation interruptions
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U.S. federal holidays
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Incorrect or incomplete delivery information
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Other unforeseen circumstances
If your order has not arrived within the estimated delivery period, please review the tracking information first.
If additional assistance is required, please contact GMOX Luma customer service. We will provide available order and carrier information to help investigate the delivery status.
Packages Marked as Delivered
If the shipping carrier's tracking information shows that your package has been delivered but you cannot locate it, please:
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Check around the delivery location.
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Check with household members.
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Check with neighbors, reception staff, or building management where applicable.
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Allow a reasonable amount of time in case the carrier marked the package as delivered shortly before actual delivery.
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Contact the shipping carrier using the tracking information.
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Contact GMOX Luma if the package still cannot be located.
We will assist with available order and carrier information. Carrier investigations may require additional processing time.
Damaged, Defective, or Incorrect Deliveries
If your order arrives damaged, defective, incorrect, or with missing components, please contact GMOX Luma customer service before returning the product.
Please provide:
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Your order number.
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A description of the issue.
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Photos or videos of the product, when applicable.
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Photos of the outer packaging, when applicable.
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A photo of the shipping label, when applicable.
After reviewing the issue, we will provide an appropriate resolution based on the circumstances. This may include a replacement, exchange, refund, or prepaid return shipping label where applicable.
Please do not return a damaged, defective, or incorrect product before receiving instructions from our customer service team.
For additional information, please refer to our Return, Refund & Exchange Policy.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If your order has already entered processing or has been shipped, cancellation may no longer be possible.
If the order has already shipped, you may request a return after delivery in accordance with our Return, Refund & Exchange Policy.
Contact Us
If you have questions regarding shipping, delivery, tracking, or an order you have placed, please contact GMOX Luma customer service:
Email: zhongdh2026@gmail.com
Phone: +86 153 8297 0725
Customer Service Hours: Monday–Saturday, 10:00 AM–7:00 PM HKT (UTC+8)
Closed: Sundays