GMOX Luma customer care
Frequently Asked Questions
Quick answers about shipping, returns, payment, warranty, and customer support.
Last updated: August 10, 2026
Where does GMOX Luma ship?
We ship to street addresses within the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, international destinations, P.O. boxes, or APO/FPO/DPO addresses. See our Shipping Policy.
How much does standard shipping cost?
Standard shipping is free, with no minimum purchase requirement, for every eligible destination.
When will my order arrive?
Orders are processed within 2 business days. Standard transit is estimated at 3–8 business days after dispatch. Processing and transit times are separate.
Will I pay customs duties when the order arrives?
No. Eligible orders are fulfilled from U.S. warehouses, so customers are not charged import duties or customs fees upon delivery. Applicable sales tax may be collected at checkout where required by law.
What payment method do you accept?
GMOX Luma accepts Visa, Mastercard, American Express, and UnionPay securely through Shopify Payments, as well as PayPal. Eligible customers may also see Shop Pay, Apple Pay, or Google Pay at checkout. The payment methods displayed during checkout are the options currently available for that order.
Can I cancel an order?
An order may be canceled within 24 hours after placement unless it has already shipped. After shipment, the order must be handled through the return process after delivery.
How long do I have to request a return?
Return requests are accepted within 30 calendar days after delivery. Contact us before sending anything back so we can provide authorization, instructions, and the correct return address. See our Return & Refund Policy.
Can an installed light be returned?
Yes, if it has been safely removed and remains undamaged, unmodified, complete, and in resalable condition with its original packaging, accessories, hardware, and manuals.
Who pays return shipping?
GMOX Luma pays approved return shipping for damaged, defective, or incorrect items. For a preference-based return or ordering mistake, the customer selects a trackable carrier and pays the return shipping cost. We do not charge a restocking fee.
When will I receive my refund?
We inspect an authorized return within 2 business days after it reaches the approved return location. Once approved, the refund is issued to the original payment method and may take up to 10 business days to appear.
What warranty is included?
Products include a one-month limited replacement warranty for confirmed quality or manufacturing defects. Improper installation, misuse, modification, normal wear, and installation or electrician labor costs are not covered.
How can I contact customer support?
Email zhongdh2026@gmail.com or call +86 153 8297 0725. Support hours are Monday–Saturday, 10:00 AM–7:00 PM HKT (UTC+8).