Privacy policy
PRIVACY POLICY
Last updated: August 10, 2026
Who We Are
GMOX Luma is operated by IKECAM Technology Limited.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact customer support, submit a form, or otherwise interact with our store.
Information We Collect
We collect only information reasonably necessary to operate our store and provide our products and services. The information we collect may include:
1. Contact and account information, such as your name, email address, telephone number, billing address, and shipping address.
2. Order and transaction information, such as the products purchased, order value, payment status, delivery status, returns, refunds, exchanges, warranty claims, and customer service history.
3. Payment-related information processed by PayPal and Shopify. GMOX Luma does not intentionally store complete payment card credentials.
4. Device and website information, such as IP address, device type, browser type, cookie information, website interactions, and security information collected through Shopify and enabled analytics technologies.
5. Information that you voluntarily provide when contacting customer support, submitting a contact form, requesting a return, or making a warranty claim.
How We Use Personal Information
We may use personal information to:
1. Process and deliver orders.
2. Authorize and verify payments.
3. Provide customer support.
4. Process returns, refunds, exchanges, cancellations, and warranty claims.
5. Prevent fraud and protect the security of our store.
6. Communicate order, payment, delivery, and customer service updates.
7. Comply with accounting, tax, regulatory, and other legal obligations.
8. Improve store functionality, performance, and customer service.
9. Maintain necessary business and transaction records.
GMOX Luma does not collect personal information as the primary purpose of this website.
We do not sell customer contact information.
We do not use customer contact information for unauthorized advertising.
Marketing messages are sent only where permitted, and customers may unsubscribe from marketing communications at any time.
How We Share Personal Information
We may share only the information reasonably necessary with service providers that help us operate the store and complete customer transactions.
These providers may include Shopify, PayPal, U.S. fulfillment warehouses, shipping carriers, fraud-prevention providers, customer support providers, website hosting providers, and analytics or advertising services that have been enabled with appropriate permissions.
We may also disclose information when required by law, a court order, a regulatory request, or when reasonably necessary to protect customers, our business, or others from fraud, security threats, or unlawful activity.
Cookies and Analytics
Our website uses cookies and similar technologies for essential store functions, security, customer preferences, analytics, and, where enabled and legally permitted, advertising measurement.
Available privacy, cookie, or data-sharing controls can be used to manage non-essential technologies.
Payment Information
Payments are processed through PayPal and Shopify.
GMOX Luma does not intentionally collect or store complete payment card numbers, card security codes, or complete PayPal login credentials.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, accounting, dispute resolution, fraud prevention, customer support, and legal compliance.
Data Security
We use reasonable administrative and technical safeguards intended to protect personal information.
However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
Your Privacy Rights
Depending on your location, you may have the right to request:
1. Access to the personal information we hold about you.
2. Correction of inaccurate personal information.
3. Deletion of certain personal information.
4. A copy of certain personal information.
5. Restriction of or objection to certain processing.
6. Withdrawal of consent where processing is based on consent.
7. Opt-out rights relating to the sale or sharing of personal information or targeted advertising, where applicable.
GMOX Luma does not sell customer contact information.
To submit a privacy request, please contact us using the information below. We may need to verify your identity before completing the request.
International Data Transfers
GMOX Luma is operated from Hong Kong and uses service providers located in other countries.
As a result, personal information may be processed outside the customer's state or country. We use service providers and safeguards appropriate to the nature of the processing and applicable law.
Children's Privacy
This store is intended for adults.
We do not knowingly collect personal information from anyone under 18 for the purpose of completing a purchase.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, regulatory, or service-provider changes.
The current version and updated date will be published on this page.
Contact Us
GMOX Luma
Operated by IKECAM Technology Limited
Business Address:
Room 1001, 10/F, The Cloud
111 Tung Chau Street
Tai Kok Tsui, Kowloon
Hong Kong
Email: zhongdh2026@gmail.com
Phone: +86 153 8297 0725
Customer Service Hours: Monday–Saturday, 10:00 AM–7:00 PM HKT (UTC+8)
Closed on Sundays.